Privacy Policy
SR2 Solutions, LLC
Last Updated: September 23, 2026
SR2 Solutions, LLC ("SR2 Solutions," "we," "us," or "our") respects your privacy and is committed to protecting personal information that we receive through our websites, software, mobile applications, and services.
This Privacy Policy explains the types of information we may process, how that information is used, when it may be provided to service providers, and the choices available to you.
Different SR2 Solutions products and services may process different types of information. Where a product has privacy practices that require additional explanation, those practices are described in a product-specific section of this policy.
Information We May Collect
Depending on the product or service you use and the information you choose to provide, SR2 Solutions may collect or process information such as:
- name, company, and job title;
- contact information, including email address, mailing address, and phone number;
- information you voluntarily provide through forms, email, support requests, or other communications;
- transaction or service information necessary to provide products or services you request;
- technical information associated with access to our websites and online services, such as request timestamps, network information, requested pages or service endpoints, browser or application information, and security or diagnostic information; and
- other information necessary to provide a particular SR2 Solutions product or service when that collection is disclosed to you.
We seek to limit the information we collect to what is reasonably necessary for the operation, security, support, and improvement of our products and services.
How We Use Information
Information we receive may be used to:
- provide, operate, maintain, and support our products and services;
- respond to inquiries and support requests;
- process transactions or provide requested services;
- maintain the security, integrity, reliability, and availability of our systems;
- detect, investigate, or prevent abuse, fraud, security incidents, or technical problems;
- maintain appropriate business and operational records;
- improve our products and services; and
- comply with applicable legal obligations.
We may send service-related communications when necessary to provide or support a product or service. Marketing communications, when used, may be declined or unsubscribed from as provided in the communication.
Sharing and Disclosure
SR2 Solutions does not sell personal information and does not share personal information for cross-context behavioral advertising.
We may provide limited information to service providers when reasonably necessary to operate, secure, host, or deliver our products and services. These providers may process information only in connection with the services they provide and are subject to their own contractual, legal, and security obligations.
We may also disclose information when reasonably necessary to comply with applicable law, a valid legal process, or a lawful request from a government authority; to protect the rights, property, or security of SR2 Solutions or others; or to investigate fraud, abuse, or security incidents.
SR2 Intelligence
SR2 Intelligence is designed to analyze potentially suspicious messages, images, documents, links, email content, QR codes, and other user-selected content while minimizing the disclosure of that content to SR2 Solutions.
On-Device Analysis
SR2 Intelligence performs evidence extraction, optical character recognition (OCR), deterministic security analysis, threat-intelligence matching, and supported artificial-intelligence processing on the user's device whenever the applicable processing method is performed locally.
Content submitted for analysis is not uploaded to SR2 Solutions' servers. SR2 Solutions does not receive or store the messages, screenshots, documents, OCR text, email content, URLs, email addresses, phone numbers, or other evidence that you submit to SR2 Intelligence for analysis.
Apple Private Cloud Compute
When an eligible analysis uses Apple Private Cloud Compute ("PCC"), information necessary to perform that analysis may be securely transmitted from your device to Apple's Private Cloud Compute infrastructure. Depending on the type of analysis, this may include extracted evidence, security findings, or an image being analyzed.
PCC processing is provided by Apple and is subject to Apple's privacy and security protections. Apple states that personal data sent to PCC is used only to fulfill the requested computation and is not retained after the request is completed.
SR2 Solutions does not receive the content transmitted between your device and PCC as part of this processing.
Analysis History and iCloud
SR2 Intelligence can save analysis history on your device. Saved reports may contain extracted message or OCR text, URLs, domains, email addresses, phone numbers, email header information, security findings, interpretations, and other information derived from the content that was analyzed.
Save History is enabled by default. Unless you select a retention period, saved history is not automatically deleted. SR2 Intelligence provides controls for manually deleting saved reports and for selecting supported automatic retention periods.
iCloud synchronization is enabled by default when iCloud is available and the feature is enabled for the application. When enabled, saved analysis history may be synchronized using Apple's CloudKit service and stored in your private iCloud database. Original screenshots and imported files are not stored as part of the saved analysis-history model.
You may disable iCloud synchronization in SR2 Intelligence settings. Disabling synchronization does not by itself delete information that may already exist in iCloud.
Temporary Shared Content
When content is sent to SR2 Intelligence through supported system features, including the Share Extension, the application may temporarily place that content in its private shared application storage so that the main application can process it. This temporary content is consumed by the application or removed through automatic stale-data cleanup.
SR2 Intelligence widgets and local notifications use limited status information, such as the number of items awaiting analysis, and are designed not to include the underlying evidence being analyzed.
Threat Intelligence and SR2 Services
SR2 Intelligence periodically connects to SR2 Solutions infrastructure to retrieve application configuration information and signed threat-intelligence data. Threat-intelligence matching is performed locally on the device. The individual URLs, domains, IP addresses, messages, files, or other evidence being checked are not sent to SR2 Solutions for threat-intelligence lookups.
As with ordinary Internet services, requests to SR2 Solutions infrastructure may generate server and security logs containing limited technical information such as timestamps, requested service endpoints, application or User-Agent information, response information, referrer information when present, and network or proxy information. These records are used for security, troubleshooting, reliability, abuse prevention, and system administration. They do not contain the content submitted to SR2 Intelligence for analysis.
SR2 Solutions uses Cloudflare to provide network, security, and proxy services for portions of its Internet infrastructure. Cloudflare may process technical network and request information as necessary to provide those services.
Advertising, Tracking, and Analytics
SR2 Intelligence does not contain advertising, does not track users across other companies' applications or websites for advertising purposes, and does not include third-party advertising or behavioral analytics SDKs.
User-Initiated Exports
SR2 Intelligence allows users to export or share certain reports. When you choose to export or share information, that information is provided to the application, service, person, or destination you select. Information sent to a destination selected by you is subject to the privacy practices of that destination.
Security
SR2 Solutions uses administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. No method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
SR2 Solutions retains information under its control only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining security and operational records, resolving disputes, and satisfying applicable legal or business requirements.
Retention periods may vary depending on the type of information and the service involved. Routine infrastructure and security logs may be retained for operational and security purposes.
Information stored locally on your device is generally retained until it is deleted by you, removed according to application retention settings, or removed when the application or its data is deleted, subject to operating system and backup behavior. Information stored through third-party services such as iCloud is also subject to the applicable service provider's storage, synchronization, and retention practices.
Cookies and Website Technologies
SR2 Solutions websites may use cookies or similar technologies when necessary to operate website features, remember preferences, maintain security, or understand the operation of our websites.
A cookie is a small piece of data stored by a website through your browser. You can configure your browser to limit or reject cookies, although doing so may affect the operation of some website features.
This section concerns SR2 Solutions websites. It does not mean that SR2 Intelligence uses browser cookies or advertising trackers.
Links to Other Websites and Services
Our websites and applications may contain links to websites or services operated by others. Once you leave an SR2 Solutions service, the privacy practices of the destination are governed by that provider. SR2 Solutions is not responsible for the privacy practices or content of unaffiliated websites or services.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning personal information maintained by SR2 Solutions, which may include rights to request access, correction, deletion, or a copy of certain personal information, or to object to or restrict certain processing.
SR2 Solutions does not sell personal information or use personal information for targeted advertising as those terms are generally used in consumer privacy laws.
You may submit a privacy request, question, complaint, or appeal concerning a privacy request by emailing [email protected]. We may need to verify a request before providing access to or modifying information.
Some information used by SR2 Intelligence is stored only on your device or in your private iCloud storage and is not held by SR2 Solutions. In those cases, SR2 Solutions may not possess the information necessary to access, retrieve, correct, or delete that data on your behalf.
Children's Privacy
SR2 Solutions products and services are not directed specifically to children unless expressly stated otherwise. We do not knowingly collect personal information from children through SR2 Intelligence for advertising or profiling purposes.
International Use
SR2 Solutions is based in the United States. If you access our websites, products, or services from another country, information processed by SR2 Solutions may be processed in the United States or other locations where our service providers operate, subject to applicable law and appropriate protections.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, services, technology, legal requirements, or privacy practices. Changes will be posted on this page with an updated "Last Updated" date.
Questions, Requests, or Comments
For privacy questions or requests, contact:
SR2 Solutions, LLC
Privacy
300 Willow, #2734
Beaumont, TX 77704
United States
[email protected]